Plumbing questions, answered

Old Toronto and East York, including Downtown, Midtown, The Annex, Leslieville, The Beaches, East York and High Park. If you’re nearby and unsure, call and ask.

Yes. The phone is answered around the clock, including weekends and holidays.

No. A phone call is faster for everyone: you get answers right away, and we can talk you through the next steps until the plumber arrives.

You hear the call-out rate when you call. On site, the plumber diagnoses the problem and gives you a price for the repair before starting. Nothing is done without your approval.

Toronto houses almost always have it downstairs, on the front foundation wall beside the meter. Condo suites usually hide theirs behind a small hatch by the washer or inside a closet; building staff can point it out.

Call 311. Water main problems and the City’s part of the water service are handled by Toronto Water.

No. Get everyone out, and from the sidewalk ring Enbridge Gas’s emergency line, or 911.

It depends on where the problem is. The City is responsible for the sewer main and its part of the connection; the homeowner is responsible for the pipe on private property. A camera inspection shows where the blockage or damage is.

Check the incoming line on the street side of the meter, down in the basement. Lead looks dull grey and soft and scratches to shiny silver; a magnet won’t stick to it. Our lead pipe page has more.

Yes. We handle the permit and provide the itemized invoice and documents the application has required. Read our subsidy guide.

Yes. We sort out access with the property manager, including on elevator bookings, parking and riser shut-offs.

If your heater is a rental, the rental company handles repairs. If you want to switch to a heater you own, check your agreement’s buyout and return terms first, and then we can install the new one.